Room-b UK self-catering serviced apartments in Exeter, London and Cheltenham

1.

GENERAL

1.1.

Room-b is a Limited registered company in England and Wales with a company number of 06624137.  The company is solely a booking agent and does not own or operate the serviced apartments advertised on its website

1.2.

The terms and conditions are for individuals and organisations who book their apartments either by online contact form, e-mail, telephone or fax.

2.

DEFINITIONS

2.1.

Agent means Room-b , whose registered offices are at 

Queensgate House, 
48 Queen Street,
Exeter,
Devon,
EX4 3SR 

Telephone & Fax: 00 44 (0)1392 690 079
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Website:  http:www.room-b.co.uk

2.2.

Guest means the individual who is booking the apartment through the Agent.  Guest can also refer those individuals who are booking apartment(s) on behalf of somebody else, such as personal assistants and travel managers.

2.3.

Supplier means the serviced apartment owner and or operator

2.4.

Force Majeure means any event by reason of any fire, earthquake, flood, epidemic, accident, explosion, casualty, strike, lockout, labour controversy, riot, civil disturbance, act of public enemy, embargo, war, act of God, terrorist act, or any municipal county, state of national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other similar cause beyond such party’s control.

3.

AGENTS SERVICES 

3.1.

The Agent offers a FREE booking service to the Guest, which means that the Agent does not charge the Guest any fees for booking through the Agent’s website or through any other methods as set out in Clause 6.1. 

4.

CONTRACTUAL RELATIONSHIP

4.1.

The Agent is a booking agent for the Supplier. These terms and conditions are only applicable until the Guest receives a confirmation of booking notification from the Agent. From this point forward the contractual relationship is between the Guest and the Supplier and the Agent must not be held liable in any way possible. The Guest must therefore also read the terms and conditions of the Supplier (if any), where the Guest wants to book an apartment.

4.2.

The Agent is not liable or responsible for any dissatisfaction of the guest with the apartment(s) or apartment owners,’ but we do will always do our upmost to assist our guests in relocating if necessary.

5.

PRICES

5.1.

Unless stated otherwise all apartments and services are quoted exclusive of VAT, which is set at 15% in the UK.

5.2.

Unless stated otherwise the prices are per apartment per night.

5.3.

All information on our website and prices are subject to change without prior notice.

6.

BOOKING

6.1.

To book, the Guest can email, telephone, fax or use the online booking form to send in their enquiries.

6.2.

To make a booking you will need to provide the following information:

6.2.1.

Name and full address

6.2.2.

Email address

6.2.3.

Telephone number

6.2.4.

Payment details (debit and credit cards accepted and in some cases bank transfer)

6.3.

Any information provided under this Clause 6 is confidential to the Agent but will in some cases need to be passed on to the Supplier to confirm the booking. Once the booking is confirmed, the Agent confirms that your payment details shall be destroyed immediately. Any such information shall be used in accordance with the Agents "Privacy Policy" as set out in Clause 11. Please read this in full before providing any Personal Information to Room-B.

6.4.

Some of the Suppliers may require the Guest to provide additional information and/or forms, including but not limited to a signed pre-authorisation form, copy of passport and copy of both sides of credit card

6.5.

The Agent assumes that prior to making any booking, the Guest will have read, understood and accepted the Agent’s and the Suppliers Terms & Conditions, which can be requested from the agent prior to making any bookings. Any breach of any of the Terms & Conditions remains the responsibility of the Guest, including but not limited to any fees chargeable to the Guest.

6.6.

The Agent will check availability for the requested apartment with the Supplier. Where there is availability, the Agent shall make the booking as requested on behalf of the Guest, provided the Guest has provided credit card details to the Agent. Where there is no availability, the Agent will get back to the Guests as soon as practicable to discuss alternatives.

6.7.

The Agent endeavours to respond within 24 hours from the Guests’ enquiry under Clause 6.6.

6.8.

At the point of successfully booking an apartment, a confirmation e-mail shall be sent to the Guest or any other way of confirmation as the Guest may ask for in the initial enquiry. This confirmation of booking shall include the following:

6.8.1.

Booking details, i.e. dates and booking reference

6.8.2.

Suppliers’ address, directions and Contact Person

6.9.

After the Agent confirms the booking as set out in this Clause 6.8., the contract between the Agent the Guest terminates and the Guest has then entered into a direct contract with the Supplier.

6.10.

Any amendments or cancellations between the Guest and the Supplier must be immediately directed to the Agent, who will inform the Supplier of the changes. 

7.

PAYMENT

7.1.

The Agent offers the booking service to the Guest as a Free service.

7.2.

The payment method provided shall be used to pay the balance in full upon booking, unless otherwise agreed with the Agent.

8.

CANCELLATION & AMENDMENT

8.1.

Where a cancellation or amendment to a booking may be necessary, the Agent must be immediately contacted and the terms and conditions of the Supplier adhered to.

8.2.

The Agent is not held liable for any cancellation charges.

9.

LIMITATION OF LIABILITY

9.1.

By accepting these terms and conditions, the Guest acknowledges and agrees that the Agent is a booking agent for the Supplier advertised on the website. You further acknowledge and agree that your contract will be with the Supplier and/or service provider. The Agent shall not in any way be responsible to you for the provision of any booking following your reservation.

9.2.

The Guest expressly agrees that the use of the website is at the Guests sole risk. The website and the content available on it is provided free of charge and on an "as is" and "as available" basis. The Agent expressly disclaims all warranties of any kind, whether express or implied, including, but without limitation, any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.  The Agent shall not be liable for any loss or damage suffered as the result of the use of this website;

10.3.

The Agent makes no warranty that:1. the content placed on the website will meet your requirements;2. access to the website will be uninterrupted, timely, secure, or error-free;

10.4.

Any material downloaded or otherwise obtained through the use of the website is done at the Guests own discretion and risk and the Guest will be solely responsible for any damage to any computer system or loss of data that results from the download of any such material

10.5.

The Agent shall not be liable for any special, indirect or consequential loss or damage including, but not limited to, loss of profit, loss of anticipated profit, loss of business, economic loss, overhead recovery, anticipated savings, loss of data, depletion of goodwill or otherwise or any costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arises out of or in connection with your use of the website or any contracts you make with the Supplier or other service providers advertising on the Site.

10.6.

The Agent reserves the right to update any of its terms and conditions or website or any other documents and information at any time. It is the Guests’ onus to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.

10.7.

The Agent may provide hyperlinks or pointers to other websites maintained by third parties which The Agent think may be of interest to visitors of the website.

11.

PRIVACY POLICY

11.1.

This statement describes the policy and practices of the Agent with regard to processing of personal information in relation to the booking. The Agent's principal activities involve advertising the availability of apartment suppliers’ and acting as a service provider to those individuals and organisations who use Room-B as their chosen booking agent.

11.2.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information, which is held by or is likely to be held by the Agent.

11.3.

It is the policy of the Agent to take all necessary steps to ensure that Personal Information held by the Agent is processed fairly and lawfully. The Agent will take all necessary steps to implement this policy. All employees of the Agent and data processors who have access to Personal Information are obliged to respect the confidentiality of your Personal Information.

11.4.

It is the policy of the Agent to ensure that all relevant statutory requirements are complied with, including the Data Protection Act 1998 ("the Act"), and to monitor the internal procedures of the Agent periodically to ensure compliance.

11.5.

In order to provide some of the services offered by the website, the Agent need to hold certain Personal Information including your name, telephone number, email address and credit card details. Except to the extent that the Agent is required or permitted by law, any Personal Information which the Agent collects will be used for the purpose of taking and verifying bookings in relation to the services offered on the website and the Agent will not hold it for any longer than is necessary for this purpose.

11.6.

11.7.

Personal Information may be transferred to countries outside the European Economic Area (“EEA”) in order to facilitate the booking of apartments and/or purchase of other services which may not have data protection laws as comprehensive as those that exist in the EEA. In using the website you consent to such a transfer.

11.8.

The Agent may disclose Personal Information about site visitors to other organisations that are apartment partners or affiliates or to organisations contracted by the Agent to manage aspects of the website. In particular, The Agent will send Personal Information to the Agent' apartment suppliers partners to enable them to process your booking.

11.9.

The website contains links to other internet sites that are not owned by the Agent. The Agent is not responsible for the content of such websites or for the privacy policies of such sites or for Personal Information that such sites may collect or place on your computer.

11.10

If any of the Personal Information that The Agent hold about you is incorrect or needs updating, or if you want The Agent to delete any Personal Information, please contact the Agent in writing at the registered office address. The Agent may request that you provide further information and identification to enable The Agent to comply with this request.

12.

GENERAL

12.1.

In case of any issues between the Supplier and the Guest, the Agent will use its best endeavours to assist as far as this may be possible.

12.2.

The Agent shall not be deemed in default or held liable for any loss or cancellation suffered as a result of Force Majeure.

12.3.